1. Introduction
AirCrew24 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our iOS mobile application (the "App"). Please read this privacy policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE APPLICATION.
2. Information We Collect
2.1 Personal Information You Provide
We collect information you provide directly to us when using AirCrew24:
- Account Information: Name, email address, and authentication credentials
- Pilot Profile: License numbers, type ratings, medical certificate dates, company affiliation
- Flight Log Data: Flight dates, times, aircraft registrations, airports, flight numbers, crew members, approaches, landings, and custom notes
- Custom Fields: Any additional data you choose to track
- Profile Photos: If you choose to upload them
2.2 Information Collected Automatically
When you use our App, we automatically collect:
- Device Information: Device model, operating system version, unique device identifiers
- Usage Data: Features used, time spent in app, crash reports
- Performance Data: App performance metrics and error logs
2.3 Information We Do NOT Collect
- Location data or GPS coordinates
- Contact lists or address book information
- Photos or media outside of profile pictures
- Microphone or camera access
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide core logbook functionality
- Data Synchronization: To sync your data across your devices via iCloud
- Account Management: To create and manage your account
- Customer Support: To respond to your inquiries and provide technical support
- Service Improvement: To understand usage patterns and improve the App
- Legal Compliance: To comply with applicable laws and regulations
4. Data Storage and Security
4.1 iCloud Storage
Your flight data is primarily stored in your personal iCloud account using CloudKit:
- Data is encrypted in transit and at rest by Apple's iCloud infrastructure
- We cannot access your iCloud data directly
- Data syncs only between devices logged into your iCloud account
- You maintain full control through your Apple ID and iCloud settings
- Deleting the app or disabling iCloud sync stops synchronization
4.2 Local Storage
Data is stored locally on your device using Realm database with encryption:
- Local data is encrypted using iOS hardware encryption
- Data remains on device unless you enable iCloud sync
- We cannot remotely access data stored on your device
4.3 Authentication Data
Authentication is handled by Firebase Authentication:
- Passwords are never stored in plain text
- Authentication tokens are securely managed by Firebase
- We support Sign in with Apple for enhanced privacy
5. Data Sharing and Disclosure
We DO NOT sell, trade, or rent your personal information. We may share information only in these limited circumstances:
- With Your Consent: When you explicitly agree to share
- Legal Requirements: To comply with subpoenas, court orders, or legal processes
- Protection of Rights: To protect our rights, property, or safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets (users will be notified)
6. Third-Party Services
Our App integrates with the following third-party services:
6.1 Firebase (Google)
- Purpose: Authentication and account management
- Data shared: Email address, authentication tokens
- Privacy Policy: Firebase Privacy Policy
6.2 Apple Services
- CloudKit: For data synchronization across your devices
- Sign in with Apple: Optional authentication method
- Privacy Policy: Apple Privacy Policy
7. Your Rights and Choices
7.1 Access and Portability
- Access all your data directly in the app
- Export your complete logbook in PDF or CSV format
- Request a copy of all data we have about you
7.2 Correction
You can update or correct your information at any time through the app's interface.
7.3 Deletion
- Delete individual flights or data entries
- Request complete account deletion via in-app settings or email
- Account deletion permanently removes all associated data
7.4 Data Retention
- We retain your data as long as your account is active
- Deleted accounts are permanently removed within 30 days
- Backup data in iCloud follows Apple's retention policies
8. California Privacy Rights (CCPA)
California residents have additional rights under the CCPA:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information (Note: We do not sell personal information)
- Right to request deletion of personal information
- Right to non-discrimination for exercising privacy rights
9. European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), you have additional rights:
- Legal Basis: We process data based on consent, contract performance, or legitimate interests
- Data Portability: Receive your data in a structured, machine-readable format
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing based on legitimate interests
- Automated Decision Making: We do not use automated decision making
10. Children's Privacy
AirCrew24 is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.
11. International Data Transfers
Your information may be processed in countries with different data protection laws. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses approved by the European Commission
- Ensuring third parties are Privacy Shield certified or equivalent
12. Data Breach Notification
In the event of a data breach that may affect your personal information, we will:
- Notify affected users within 72 hours of discovery
- Provide information about the breach and potential impact
- Offer guidance on protective measures you can take
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending an email notification for material changes
- Obtaining consent where required by law
14. Contact Information
For privacy-related questions or to exercise your rights, contact us:
- Email: support@aircrew24.com
- Website: https://aircrew24.com/support
- Response Time: Within 30 days for privacy requests
15. Data Protection Officer
For GDPR-related inquiries, you may contact our Data Protection Officer at: dpo@aircrew24.com