Data Deletion Request

Your Right to Data Deletion

At AirCrew24, we respect your privacy and data ownership rights. You have the right to request deletion of your personal data at any time. This page explains how to request data deletion and what happens when you do.

Before You Request Deletion

Important: Please understand that data deletion is permanent and cannot be undone. Before requesting deletion, consider:

• Export your logbook data for your records (PDF or CSV format)
• Save any important flight information you may need for future reference
• Cancel any active subscriptions through the App Store
• Ensure you have copies of any certificates or reports generated from the app

What Data Will Be Deleted

When you request data deletion, the following will be permanently removed:

• Account Information: Your profile, email, and authentication data
• Flight Logs: All flight entries and associated data
• Personal Data: Pilot certificates, medical information, and custom fields
• Settings: App preferences and customizations
• iCloud Data: All synchronized data in your iCloud account
• Analytics: Any anonymous usage data associated with your account

How to Request Data Deletion

You can request data deletion through any of these methods:

Method 1: In-App Deletion (Recommended)

1. Open AirCrew24 on your device
2. Go to More → Account Settings
3. Scroll to the bottom and tap "Delete Account"
4. Follow the confirmation prompts
5. Your data will be deleted immediately

Method 2: Email Request

Send an email to privacy@aircrew24.com with:

• Subject line: "Data Deletion Request"
• The email address associated with your AirCrew24 account
• A clear statement that you want to delete all your data

Method 3: Support Form

Contact our support team through the support page and request account deletion.

Deletion Timeline

• In-App Deletion: Immediate (data deleted instantly)
• Email/Support Requests: Within 72 hours of verification
• iCloud Data: Removed with next sync cycle (usually within 24 hours)
• Backup Data: Purged from our systems within 30 days

Data We Retain

After deletion, we may retain certain information as required by law or for legitimate business purposes:

• Transaction records for tax and accounting purposes (7 years)
• Records of deletion requests for compliance documentation
• Aggregated, anonymized data that cannot identify you
• Information necessary to prevent fraud or abuse

Subscription Cancellation

Important: Deleting your data does not automatically cancel your subscription. You must cancel your subscription separately through the App Store:

1. Open Settings on your iPhone or iPad
2. Tap your name at the top
3. Tap Subscriptions
4. Select AirCrew24
5. Tap Cancel Subscription

Re-activating Your Account

Once your data is deleted, it cannot be recovered. If you decide to use AirCrew24 again:

• You'll need to create a new account
• Your previous flight data will not be available
• You'll start with a fresh, empty logbook
• Any previous subscription benefits will not transfer

Contact Us

If you have questions about data deletion or need assistance:

• Email: privacy@aircrew24.com
• Support: Visit our support page
• Response Time: Within 48 hours

Your Privacy Rights

Data deletion is just one of your privacy rights. You also have the right to:

• Access your personal data
• Correct inaccurate data
• Export your data in a portable format
• Restrict processing of your data
• Object to certain uses of your data

Learn more in our Privacy Policy.